What it is
Every signed-in page has a chat button at the bottom right. Ask about a run, a clip or your plan, and a real person at ReelUse answers. You can paste or attach a screenshot, and look back at earlier conversations.
When something broke, use Report a problem instead. You pick what it is about and which talk it affected, so we can open that run and look straight at it. We let you know by email when we start looking, when it is fixed, or what we found.
How to use it
- Press the round chat button at the bottom right of any page.
- For a question, stay on the Chat tab, type your message and press Send.
- For a fault, switch to Report a problem and choose an answer under What is it about?.
- Under Which talk? pick the run it affected, then describe it under What went wrong?. You can Attach a screenshot.
- Press Send report.
Good to know
- The chat shows how soon we usually reply.
- Attachments can be images, PDFs or text files.
- Conversations are kept with your account so whoever answers can see what was already said. Deleting your account deletes them.
Where to find it
The chat button at the bottom right of any page.
Plans: Every plan, for any signed-in account. In the Mac and Windows app, it is under Support at the bottom of the sidebar.