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Terms of Use

The agreement between you and ReelUse Technologies Limited. If you are looking for how something works rather than what you agreed to, the help centre is the friendlier read.

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The agreement

Before you start Definitions and who you are What the service does

Your content and clips

Your content and rights Your clips Acceptable use Our material and complaints

Money, data and uptime

Plans, payment and refunds Data, privacy and security Availability and support

If things go wrong

Ending the agreement Warranties and liability Disputes

Reference

General terms Schedules

Effective Date: 18 August 2026
Last Updated: 18 August 2026

These Terms of Use (the "Terms") are a legally binding agreement between you and ReelUse Technologies Limited, a private company limited by shares incorporated in the Federal Republic of Nigeria with company registration number RC 9782918 ("ReelUse," "we," "us," or "our").

Registered Office: 1, Olaniyan Close, Off Mobolaji Bank Anthony Way, Ikeja, Lagos State, Nigeria, 100271
Website: https://reeluse.com
Application: https://app.reeluse.com
Legal Notices: legal@reeluse.com
Support: support@reeluse.com

These Terms govern access to and use of ReelUse's websites, web applications, desktop applications, APIs, software, automated content-processing features, subscription plans, outputs, and related products and services (collectively, the "Service").

IMPORTANT NOTICE

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, CLICKING A BUTTON OR CHECKBOX INDICATING ACCEPTANCE, PURCHASING OR RENEWING A SUBSCRIPTION, SUBMITTING CONTENT FOR PROCESSING, ACCESSING AN OUTPUT, OR OTHERWISE USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS.

IF YOU USE THE SERVICE ON BEHALF OF A COMPANY, CHURCH, SCHOOL, NON-PROFIT ORGANISATION, AGENCY, CLIENT, PARTNERSHIP, GOVERNMENT BODY, OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY. IN THAT CASE, "YOU" AND "YOUR" REFER TO THAT ENTITY AND, WHERE THE CONTEXT REQUIRES, TO THE INDIVIDUAL USER ACTING FOR IT.

SOME PROVISIONS OF THESE TERMS LIMIT REELUSE'S LIABILITY, REQUIRE BUSINESS CUSTOMERS TO INDEMNIFY REELUSE, REQUIRE CERTAIN BUSINESS DISPUTES TO BE RESOLVED BY ARBITRATION IN LAGOS, NIGERIA, AND PLACE RESPONSIBILITY ON USERS TO OBTAIN RIGHTS AND PERMISSIONS FOR CONTENT SUBMITTED TO THE SERVICE. THESE PROVISIONS ARE MATERIAL TERMS OF THIS AGREEMENT.

Nothing in these Terms excludes, limits, waives, or restricts a right or remedy that cannot lawfully be excluded, limited, waived, or restricted under applicable consumer, competition, data-protection, intellectual-property, or other mandatory law.

1. DEFINITIONS

For these Terms:

"Account" means a registered ReelUse user account.

"Applicable Law" means all laws, regulations, regulatory requirements, binding codes, court orders, and legally enforceable rules applicable to a party, the Service, a transaction, or particular processing activity.

"Business Customer" means any person using the Service wholly or mainly for a trade, profession, business, ministry, organisation, institution, agency, or commercial purpose, rather than primarily for personal, family, or household purposes.

"Consumer" means an individual who uses the Service primarily for personal, family, or household purposes and who is legally treated as a consumer under Applicable Law.

"Customer Content" means any audio, video, image, text, transcript, subtitle, caption, logo, brand asset, metadata, URL, link, file, recording, document, or other material that you upload, submit, import, transmit, link, make available, or instruct ReelUse to process.

"Derived Data" means technical, statistical, analytical, operational, or performance data derived from use of the Service, including clip-selection signals, acceptance or rejection signals, likes, saved outputs, re-run behaviour, feature usage, processing metrics, quality metrics, and other service-interaction data, but excluding any material that remains identifiable as Customer Content unless expressly stated otherwise.

"Job" or "Run" means a request submitted through the Service to process Customer Content and create or evaluate one or more Outputs.

"Output" means a clip, transcript, caption, subtitle, crop, ranking, title, excerpt, score, recommendation, metadata, derivative file, or other result generated or assembled by the Service from Customer Content.

"Paid Plan" means any subscription, usage plan, add-on, credit, or service tier for which a fee is payable.

"Free Plan" means a no-fee plan made available by ReelUse from time to time.

"Subscription Period" means the monthly or annual period for which a Paid Plan is purchased or renewed.

"Third-Party Service" means any product, website, API, hosting provider, payment provider, platform, model provider, content host, social network, or other service not controlled by ReelUse.

2. ELIGIBILITY AND AGE

2.1 You may use the Service only if you are at least eighteen (18) years old and have reached the legal age of majority in the jurisdiction where you reside. If the legal age of majority in your jurisdiction is higher than eighteen, you must have reached that higher age.

2.2 The Service is not intended for children. You may not create an Account for a child or permit a child to operate your Account.

2.3 If you submit Customer Content featuring children or other minors, you are solely responsible for ensuring that you have every consent, authority, safeguarding approval, parental or guardian permission, performer release, privacy basis, and other legal right required for recording, processing, editing, and publishing that content.

2.4 ReelUse may refuse registration, suspend access, request age or authority verification, or terminate an Account where we reasonably believe eligibility requirements have not been met.

3. BUSINESS CUSTOMERS AND CONSUMERS

3.1 Some provisions of these Terms apply differently depending on whether you are a Business Customer or a Consumer.

3.2 If you register using an organisation's email address, purchase a business plan, use the Service for client work, ministry communications, education, marketing, commercial publication, professional services, or organisational content operations, ReelUse may reasonably treat you as a Business Customer unless Applicable Law requires otherwise.

3.3 Nothing in these Terms attempts to convert a Consumer into a Business Customer merely by labelling that person as such. Legal status is determined by the substance of the transaction and Applicable Law.

3.4 Where a clause expressly applies only to Business Customers, that clause will not apply to a Consumer to the extent doing so would be unlawful, unfair, or unenforceable.

4. AUTHORITY TO BIND AN ORGANISATION

4.1 If you use the Service for or on behalf of another person or entity, you represent and warrant that you have all authority necessary to accept these Terms and to provide Customer Content and instructions on that person's or entity's behalf.

4.2 ReelUse is entitled to rely on the authority represented by the individual operating an Account. We are not required to investigate internal approvals, delegation documents, board resolutions, procurement rules, employment authority, or agency arrangements unless required by law or expressly agreed in writing.

4.3 Any dispute between you and your employer, client, church, agency, school, production company, speaker, presenter, content owner, or other principal about authority or ownership is your responsibility and does not relieve you of obligations owed to ReelUse.

5. ACCOUNTS AND ACCOUNT SECURITY

5.1 You must provide accurate, current, and complete account information and keep it reasonably up to date.

5.2 You are responsible for all activity occurring through your Account except to the extent directly caused by ReelUse's breach of a non-excludable legal duty.

5.3 You must keep passwords, sign-in links, one-time codes, API credentials, recovery methods, and other authentication information confidential and secure. You must not knowingly permit unauthorised persons to use them.

5.4 You must notify support@reeluse.com without undue delay if you suspect unauthorised access, credential compromise, fraud, or misuse.

5.5 ReelUse may require password resets, session invalidation, re-authentication, identity verification, or other security steps where reasonably necessary to protect the Service, users, or third parties.

5.6 You may not create Accounts or use identities, email addresses, payment instruments, promotional entitlements, or other means to evade suspensions, refunds restrictions, pricing rules, usage limits, or enforcement actions.

6. THE REELUSE SERVICE

6.1 ReelUse is a software service designed to help users identify and repurpose potentially useful moments from longer-form audiovisual material, including sermons, lectures, lessons, interviews, podcasts, talks, presentations, and related recordings.

6.2 The Service may transcribe Customer Content, analyse transcripts and audiovisual signals, score or rank candidate segments, generate captions, crop or reframe video, apply branding, create short-form clips, and provide related editing or export functions.

6.3 ReelUse is a tool provider. Unless ReelUse expressly agrees otherwise in writing, ReelUse is not the publisher, producer, broadcaster, editor-in-chief, rights-clearance agent, legal adviser, distributor, talent agent, music licensor, or social-media account operator for Customer Content or Outputs.

6.4 Features, limits, formats, supported platforms, processing methods, and technical requirements may change over time.

7. NO GUARANTEE OF A PARTICULAR NUMBER OR QUALITY OF CLIPS

7.1 The quantity, length, quality, usefulness, virality, relevance, or shareability of Outputs depends on the source recording, its duration, structure, clarity, subject matter, audio quality, speaker delivery, language, available context, and other factors.

7.2 Any statement such as "up to" a particular number of clips is a maximum or illustrative product description, not a guarantee that every Job will produce that number.

7.3 ReelUse does not guarantee that any Output will perform well on any social platform, achieve views or engagement, generate revenue, increase attendance, produce leads, or satisfy editorial objectives.

8. PROCESSING TIMES

8.1 Processing-time estimates are estimates only. Actual times may vary due to file size, recording length, demand, third-party infrastructure, internet conditions, transcoding complexity, maintenance, security checks, or technical incidents.

8.2 Unless Applicable Law requires otherwise, a delay alone does not entitle you to damages, credits, or a refund, except as expressly stated in the Refund & Cancellation Policy or a written service-level agreement applicable to you.

9. JOBS, RUNS, LIMITS, AND MEASUREMENT

9.1 A Plan may include a stated number of Jobs, Runs, talks, credits, processing minutes, storage entitlements, or other usage units. The current commercial terms are displayed at checkout, in your Account, or on the applicable pricing page.

9.2 ReelUse may define how unusually long recordings, failed uploads, duplicate Runs, reprocessing, retries, or materially different output requests count against usage limits, provided we do so consistently with the plan information presented to you.

9.3 Usage units have no cash value, may not be transferred unless ReelUse expressly permits it, and may expire or reset as described for the applicable Plan.

10. SOURCE LINKS, YOUTUBE, AND THIRD-PARTY HOSTED CONTENT

10.1 The Service may permit you to submit a URL or link to material hosted on YouTube or another Third-Party Service.

10.2 Submission of a link does not mean the underlying material is free to copy, download, transform, or republish. You remain responsible for having all rights necessary to instruct ReelUse to process that material.

10.3 You must comply with the terms and policies of the platform from which content is sourced and the platform to which an Output is later uploaded.

10.4 ReelUse does not warrant that any particular Third-Party Service will continue to permit access, linking, importing, downloading, API use, or other interoperability.

11. AUTOMATED PROCESSING AND AI-ASSISTED FEATURES

11.1 ReelUse uses automated systems to process Customer Content. Depending on the feature and technology available at the time, processing may involve speech-to-text systems, machine-learning components, heuristics, ranking systems, rules-based analysis, computer vision, language-processing tools, third-party infrastructure, or other automated methods.

11.2 Automated systems can make mistakes. Outputs may contain transcription errors, missed context, inaccurate names, wrong punctuation, imperfect crop choices, incorrect speaker attribution, unsuitable clip boundaries, inappropriate rankings, or other errors.

11.3 You are responsible for reviewing Outputs before relying on, distributing, publishing, or monetising them.

11.4 ReelUse may change the technical methods used to provide substantially similar functionality, including substituting infrastructure or processing providers, provided doing so remains consistent with Applicable Law and our contractual obligations.

12. CUSTOMER CONTENT REMAINS YOURS

12.1 As between you and ReelUse, you retain whatever ownership rights you lawfully hold in your Customer Content.

12.2 These Terms do not transfer ownership of your underlying copyright, trademarks, recordings, sermons, lectures, presentations, logos, or other Customer Content to ReelUse.

12.3 This Section does not grant you rights you did not already possess. If Customer Content belongs partly or wholly to someone else, your rights remain subject to that person's rights and any applicable licence, contract, consent, or law.

13. LICENCE YOU GRANT REELUSE TO OPERATE THE SERVICE

13.1 You grant ReelUse and its authorised service providers a worldwide, non-exclusive, royalty-free, sublicensable to operational subprocessors, and transferable in connection with a permitted assignment of these Terms, licence to host, copy, reproduce, cache, transmit, transcode, convert, analyse, extract, modify, crop, reframe, caption, subtitle, create derivative materials from, and otherwise process Customer Content only to the extent reasonably necessary to:

  • provide and operate the Service;
  • generate, store, display, and deliver Outputs to you;
  • maintain, secure, troubleshoot, and support the Service;
  • comply with your instructions;
  • enforce these Terms and prevent fraud, abuse, infringement, or security incidents;
  • comply with Applicable Law; and
  • improve ReelUse in the manner described in Sections 14 and 15.

13.2 This licence begins when you submit Customer Content and continues for as long as reasonably necessary for the permitted purposes, subject to deletion, retention, legal preservation, backup, and security provisions in these Terms and the Privacy Policy.

13.3 You do not grant ReelUse a right to publicly publish your private Customer Content merely by using the Service.

14. SERVICE-IMPROVEMENT DATA AND SELECTION ALGORITHMS

14.1 ReelUse may use transcripts generated from Jobs or Runs, together with information about which candidate clips you like, save, reject, re-run, download, or otherwise prefer, and related Derived Data, to develop, test, tune, evaluate, calibrate, and improve ReelUse's proprietary clip-selection, ranking, scoring, recommendation, and quality-control algorithms.

14.2 The purpose of this processing is to improve how ReelUse identifies useful moments, ranks candidate clips, reduces poor selections, and makes the Service more effective across users.

14.3 To the extent this improvement activity involves personal data, ReelUse will process that personal data in accordance with the Privacy Policy, the Nigeria Data Protection Act 2023, the Nigeria Data Protection Act General Application and Implementation Directive 2025 where applicable, and other Applicable Data Protection Law.

14.4 ReelUse may also create and use aggregated, statistical, or de-identified information that does not reasonably identify you or an individual for analytics, benchmarking, security, research, service planning, product development, and business operations.

14.5 Nothing in this Section gives ReelUse ownership of your underlying recording.

15. NO CURRENT GENERAL-PURPOSE AI MODEL TRAINING ON PRIVATE CUSTOMER CONTENT

15.1 As of the Effective Date, ReelUse does not use private Customer Content to train general-purpose generative artificial-intelligence foundation models for unrelated use.

15.2 Section 15.1 does not prevent the service-improvement processing expressly described in Section 14, including use of transcripts and clip-preference signals to improve ReelUse's own selection and ranking algorithms.

15.3 If ReelUse later proposes a materially broader use of private Customer Content for training a general-purpose or cross-purpose generative AI model, ReelUse will update its applicable legal notices and obtain consent or another lawful basis where Applicable Law requires that step before such processing begins.

15.4 Third-party providers used to process Customer Content may process data only as permitted by their contract with ReelUse and Applicable Law. ReelUse will not intentionally authorise a third-party processor to use private Customer Content for unrelated model training where doing so would conflict with ReelUse's contractual commitments or Applicable Law.

16. YOUR CONTENT WARRANTIES

16.1 You represent and warrant that, before submitting Customer Content, you have all rights, licences, permissions, releases, notices, consents, and lawful bases reasonably necessary for ReelUse to perform the processing you request.

16.2 Without limiting Section 16.1, you represent and warrant that ReelUse's receipt, processing, transformation, storage, delivery, and your intended use of the Outputs will not unlawfully infringe or violate any copyright, neighbouring right, performer right, trademark, publicity right, privacy right, contractual restriction, confidentiality duty, data-protection right, or other right of any person.

16.3 If you are unsure whether you have rights to process material, do not submit it until you have resolved that issue.

17. MUSIC, PERFORMANCES, AND THIRD-PARTY MATERIAL

17.1 Recordings may contain music, photographs, slides, video excerpts, broadcasts, graphics, readings, performances, or other third-party material. Ownership of the main recording does not necessarily include rights in every element contained within it.

17.2 You are responsible for obtaining any synchronisation, master-use, mechanical, performance, neighbouring-rights, stock-media, archive, or other licence required for your use of Customer Content and Outputs.

17.3 ReelUse does not clear music or other third-party rights for you unless expressly agreed in a separate written contract.

18. SPEAKERS, GUESTS, EMPLOYEES, CONGREGANTS, STUDENTS, AND IDENTIFIABLE PERSONS

18.1 You are responsible for ensuring that identifiable people appearing or speaking in Customer Content have been recorded and processed lawfully.

18.2 This may include obtaining consent, issuing privacy notices, relying on another lawful basis, observing employment or education policies, complying with venue rules, respecting confidentiality, and obtaining releases where required.

18.3 You must exercise particular care with children, vulnerable persons, private counselling or pastoral conversations, medical information, disciplinary matters, confidential business meetings, and other sensitive material.

18.4 ReelUse may refuse or suspend processing where we reasonably believe Customer Content creates substantial legal, safety, privacy, or rights risk.

19. AGENCIES, FREELANCERS, AND CLIENT WORK

19.1 If you process content for a client, employer, church, school, speaker, production company, or other principal, you warrant that your engagement permits you to use ReelUse and to grant ReelUse the licences required by these Terms.

19.2 You are responsible for any contractual promise you make to your client regarding confidentiality, data location, deletion, turnaround time, ownership, exclusivity, accuracy, or security unless ReelUse has separately agreed in writing to the same promise.

19.3 Your client is not a third-party beneficiary of these Terms unless ReelUse expressly agrees otherwise in writing.

20. OWNERSHIP AND USE OF OUTPUTS

20.1 Subject to your rights in Customer Content, third-party rights, Applicable Law, and ReelUse's ownership of the Service itself, ReelUse grants you a worldwide, perpetual, royalty-free licence to use, reproduce, edit, distribute, display, publish, and commercially exploit Outputs generated specifically from your Customer Content.

20.2 To the extent Applicable Law treats any ReelUse-created copyright interest in a specific Output as assignable and such assignment is necessary for you to enjoy the commercial use contemplated by the Service, ReelUse assigns that interest to you upon full payment of applicable fees, excluding ReelUse Technology and third-party materials.

20.3 ReelUse retains all rights in its software, algorithms, models, workflows, templates, caption styles, generic design systems, ranking methods, interfaces, tools, processes, know-how, and reusable components, even if those elements contribute to an Output.

20.4 Outputs may incorporate or reflect Customer Content and therefore remain subject to rights in the underlying material.

21. OUTPUTS MAY NOT BE UNIQUE

21.1 Automated systems may produce the same or similar captions, titles, crop styles, segment choices, generic phrases, formatting, or recommendations for different users.

21.2 ReelUse does not promise exclusivity or uniqueness of Outputs, except with respect to your underlying Customer Content itself.

21.3 You must not assert ownership over generic Service functionality, methods, layouts, or ideas merely because they appeared in an Output generated for you.

22. OUTPUT ACCURACY AND HUMAN REVIEW

22.1 You must review Outputs for factual accuracy, spelling, speaker names, dates, quotations, scripture citations, legal or technical terms, captions, translations, crop framing, and context before publication.

22.2 ReelUse is not responsible for a user's decision to publish an Output without reasonable review.

22.3 Where an Output concerns legal, medical, financial, safety-critical, political, reputational, or other high-impact subject matter, you must obtain appropriate human review before relying on it.

23. CONTEXT, EDITORIAL DISTORTION, AND REPUTATIONAL RISK

23.1 Short-form editing necessarily removes surrounding context. A statement that is accurate in a long recording may become misleading when isolated.

23.2 You are solely responsible for deciding whether an Output fairly represents the speaker's intended meaning and whether publication could be misleading, defamatory, deceptive, offensive, confidential, or harmful.

23.3 ReelUse does not guarantee that an automatically selected segment preserves every qualification, disclaimer, exception, or surrounding statement contained in the original recording.

24. SOCIAL-MEDIA AND DISTRIBUTION PLATFORMS

24.1 ReelUse may format Outputs for platforms such as YouTube, Instagram, TikTok, Facebook, X, LinkedIn, or other services. Naming a platform does not imply sponsorship, endorsement, partnership, or guaranteed compatibility.

24.2 You are responsible for platform-specific rules, music policies, community guidelines, advertising rules, disclosure requirements, account restrictions, monetisation rules, caption limits, and content standards.

24.3 ReelUse is not liable for platform takedowns, account warnings, demonetisation, reach reduction, copyright claims, muted audio, geoblocking, strikes, suspensions, or bans caused by Customer Content, Outputs, platform policies, or third-party actions.

25. ACCEPTABLE USE - PROHIBITED CONTENT

You must not use the Service to submit, process, create, facilitate, or distribute content that:

  • is unlawful in the jurisdiction applicable to the relevant activity;
  • infringes copyright, performer rights, trademarks, privacy, publicity, confidentiality, or other rights;
  • constitutes child sexual abuse material or sexual exploitation of minors;
  • unlawfully depicts or facilitates sexual abuse, trafficking, or exploitation;
  • contains non-consensual intimate material or sexual deepfakes;
  • unlawfully threatens, harasses, stalks, extorts, blackmails, or doxxes a person;
  • is submitted for fraudulent impersonation, identity theft, deceptive manipulation, or unlawful misrepresentation;
  • unlawfully incites violence, terrorism, or criminal conduct;
  • contains malware, malicious code, stolen credentials, or instructions intended to compromise systems;
  • violates sanctions, export-control, anti-money-laundering, or other Applicable Law; or
  • ReelUse reasonably determines creates an unacceptable legal, security, safety, or platform-integrity risk.

26. ACCEPTABLE USE - PROHIBITED SYSTEM CONDUCT

You must not:

  • probe, scan, test, or exploit vulnerabilities without ReelUse's written authorisation;
  • bypass authentication, rate limits, plan limits, metering, or technical restrictions;
  • overload, disrupt, interfere with, or degrade the Service;
  • scrape or systematically extract non-public Service data, other users' data, or ReelUse Technology;
  • reverse engineer, decompile, disassemble, or attempt to derive source code except to the limited extent a prohibition is unenforceable under mandatory law;
  • use the Service to develop, train, benchmark for publication, or build a directly competing service using non-public ReelUse Technology or improperly extracted Service data;
  • resell, sublicense, rent, or provide unauthorised shared access to the Service;
  • use automated account creation or payment abuse to circumvent commercial restrictions; or
  • assist another person to do any of the above.

27. REELUSE INTELLECTUAL PROPERTY

27.1 ReelUse and its licensors own all right, title, and interest in the Service and ReelUse Technology, including software, source code, object code, designs, workflows, interfaces, databases, documentation, algorithms, selection systems, models, scoring systems, branding, trademarks, trade names, and know-how.

27.2 Except for the limited rights expressly granted by these Terms, no licence or right is granted by implication, estoppel, exhaustion, or otherwise.

27.3 "ReelUse" and associated marks, logos, and trade dress may not be used in a manner likely to cause confusion or imply endorsement without written permission.

28. LIMITED LICENCE TO USE THE SERVICE

28.1 Subject to these Terms and payment of applicable fees, ReelUse grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your permitted subscription or account period for your own lawful purposes.

28.2 This licence ends when your Account is terminated or your right to use the relevant paid functionality expires, except for rights expressly stated to survive.

29. FEEDBACK

29.1 If you provide suggestions, feature requests, ideas, workflows, bug reports, comments, or other feedback about the Service, you grant ReelUse a worldwide, perpetual, irrevocable, royalty-free right to use, modify, commercialise, disclose, and incorporate that feedback without restriction or compensation.

29.2 This Section does not give ReelUse ownership of Customer Content merely because Customer Content is included in a support request.

30. COPYRIGHT AND RIGHTS COMPLAINTS

30.1 ReelUse respects intellectual-property rights and may remove, disable access to, restrict, preserve, or suspend processing of content in response to a sufficiently supported rights complaint.

30.2 Copyright notices concerning material processed or hosted through the Service may be sent to support@reeluse.com.

30.3 A notice should identify the protected work, identify the allegedly infringing material with sufficient detail for ReelUse to locate it, provide the complainant's contact details, state the basis of the claim, and include any declaration, signature, or verification required by Applicable Law.

30.4 Where the Nigerian Copyright Act 2022 applies, ReelUse may implement notice, subscriber notification, takedown, counter-notice, restoration, repeat-infringer, and related procedures consistent with the Act.

30.5 ReelUse may request additional information before acting on an incomplete or ambiguous notice and may preserve relevant evidence where reasonably necessary.

31. REPEAT OR SERIOUS INFRINGEMENT

31.1 ReelUse may warn, restrict, suspend, or terminate Accounts associated with repeated or serious infringement claims where appropriate under Applicable Law and the circumstances.

31.2 ReelUse may take immediate action without prior warning where content presents an urgent legal, safety, fraud, security, or rights risk.

31.3 A user who knowingly submits materially false infringement or counter-notice information may be responsible for resulting losses to the extent permitted by law.

32. CONTENT MODERATION AND ENFORCEMENT DISCRETION

32.1 ReelUse may use automated and human measures to detect fraud, abuse, unlawful content, security threats, or Terms violations.

32.2 ReelUse is not obligated to pre-screen all Customer Content and does not assume a general duty to monitor every Job.

32.3 Failure to take action in one case does not waive ReelUse's right to act in another case.

32.4 ReelUse may preserve, restrict, or disclose information when reasonably necessary to investigate abuse, protect rights, comply with legal process, or enforce these Terms, subject to Applicable Data Protection Law.

33. PLANS AND COMMERCIAL TERMS

33.1 ReelUse may offer Free Plans, monthly Paid Plans, annual Paid Plans, trials, promotional plans, gift plans, add-ons, enterprise arrangements, usage-based features, or other commercial options.

33.2 The features, prices, limits, included usage, renewal period, taxes, and other commercial details shown at checkout or in an applicable Order Form form part of these Terms.

33.3 ReelUse may discontinue a plan or stop accepting new subscriptions to a plan. Existing subscribers may be migrated, grandfathered, or offered alternatives subject to notice and Applicable Law.

34. FREE PLAN

34.1 ReelUse may provide a Free Plan without requiring payment information.

34.2 Free Plan features, usage allowances, watermarking, storage windows, supported formats, processing priority, and availability may change from time to time.

34.3 A Free Plan has no guaranteed monetary value, service level, minimum availability, processing priority, storage commitment, or continued feature entitlement except to the extent required by Applicable Law.

34.4 ReelUse may impose reasonable anti-abuse measures to prevent users from creating multiple Accounts or otherwise circumventing Free Plan limits.

35. PAID PLANS

35.1 Paid Plan fees are stated at checkout or in an Order Form and are due in the currency shown for the transaction.

35.2 ReelUse currently supports pricing and transactions in Nigerian Naira (NGN) and United States Dollars (USD), subject to payment-provider availability, location, tax, and checkout configuration.

35.3 You authorise the applicable payment provider to charge your selected payment method for fees, taxes, renewals, and authorised adjustments.

35.4 Except as required by law or expressly stated in the Refund & Cancellation Policy, purchasing a Paid Plan does not guarantee a refund simply because you did not fully use the included allowance.

36. AUTOMATIC RENEWAL

36.1 Paid Plans are recurring subscriptions unless expressly described otherwise.

36.2 Monthly Plans automatically renew for successive monthly Subscription Periods and annual Plans automatically renew for successive annual Subscription Periods unless you cancel before the applicable renewal is processed.

36.3 By starting a recurring Paid Plan, you authorise recurring charges in accordance with the price and frequency disclosed at checkout, subject to any lawful notice required for a price change.

36.4 You are responsible for cancelling before renewal if you do not wish to continue.

37. PAYMENT PROVIDERS

37.1 ReelUse may use third-party payment providers to process transactions.

37.2 Payments for Nigerian transactions are processed through Paystack, as displayed at checkout. Where payments are processed through Paystack, ReelUse is the seller and merchant of record for the transaction.

37.3 Certain international transactions, including transactions in United States dollars, may be processed through Polar Software, Inc. (Polar). Where a provider acts as merchant of record, that provider may be the seller or merchant of record for the payment transaction and may handle payment processing, billing, invoicing, fraud controls, sales tax, VAT, GST, refunds, or related transaction functions under its own terms.

37.4 The payment provider displayed at checkout and on your receipt controls the payment-processing relationship for that transaction.

37.5 ReelUse does not intentionally store full payment-card numbers where the payment provider handles those details directly.

37.6 Payment-provider terms, privacy notices, banking timelines, foreign-exchange rules, card-network rules, and refund-processing times may apply in addition to these Terms.

38. PRICE CHANGES

38.1 ReelUse may change prices prospectively.

38.2 For an existing recurring Paid Plan, a material price increase will take effect no earlier than the next renewal after reasonable advance notice, unless a shorter period is required by tax, law, payment-provider rules, or an expressly agreed promotional term.

38.3 A price decrease or increased allowance may be applied immediately at ReelUse's discretion.

38.4 If you do not agree to a prospective price increase, your remedy is to cancel before the new price becomes effective, subject to mandatory law.

39. UPGRADES, DOWNGRADES, AND PLAN CHANGES

39.1 Upgrades may take effect immediately and may be prorated or charged as displayed in the billing interface.

39.2 Downgrades ordinarily take effect at the end of the current paid Subscription Period unless the billing interface states otherwise.

39.3 A downgrade may reduce usage allowances, storage windows, processing priority, branding features, output availability, or other entitlements.

39.4 You are responsible for downloading or preserving materials you need before a downgrade causes them to become unavailable under the lower Plan.

40. USAGE LIMITS, FAIR USE, AND EXCESSIVE COMPUTE

40.1 Plan limits are intended for ordinary use consistent with the plan description.

40.2 ReelUse may impose technical limits, queueing, throttling, file-size restrictions, processing-duration restrictions, concurrency limits, or other reasonable controls to protect Service stability and prevent abuse.

40.3 If your use materially exceeds ordinary expected use, imposes disproportionate infrastructure cost, threatens availability for others, or indicates automated abuse, ReelUse may contact you to move to a more appropriate plan, impose reasonable controls, or suspend the excessive use.

41. CANCELLATION

41.1 You may cancel a recurring Paid Plan through the billing interface made available in your Account or another method ReelUse provides.

41.2 Unless mandatory law or the Refund & Cancellation Policy provides otherwise, cancellation stops future renewals but does not retroactively cancel the current paid Subscription Period.

41.3 Following cancellation, paid features ordinarily remain available until the end of the already-paid Subscription Period, after which the Account may move to a Free Plan if one is available.

41.4 Cancelling a subscription is not the same as deleting a Job, Run, Customer Content, or Account.

42. REFUNDS AND CANCELLATION POLICY

42.1 Refund eligibility is governed by the Refund & Cancellation Policy available at https://reeluse.com/refunds, as updated from time to time subject to Applicable Law.

42.2 As of the Effective Date, ReelUse's commercial policy provides a limited refund window for a customer's first paid period and applies usage-based deductions where Runs have already been consumed, as more fully described in the Refund & Cancellation Policy.

42.3 Renewal payments and annual-plan commitments are subject to the rules stated in that policy, except where Applicable Law gives a Consumer a non-waivable cancellation, refund, quality, or other remedy.

42.4 Nothing in the Refund & Cancellation Policy or these Terms removes a statutory right that cannot lawfully be excluded.

42.5 Where a payment provider is the merchant of record or payment processor, approved refunds may be processed through that provider and may be subject to banking or card-network settlement times outside ReelUse's control.

43. FAILED PAYMENTS

43.1 If a payment fails, ReelUse or its payment provider may retry the payment, request a new payment method, suspend paid functionality, reduce the Account to a Free Plan, or terminate the Paid Plan.

43.2 You remain responsible for amounts validly due before termination.

43.3 ReelUse is not liable for a bank decline, card expiry, payment-provider outage, blocked cross-border transaction, currency-conversion issue, or other payment failure not caused by ReelUse.

44. CHARGEBACKS AND PAYMENT DISPUTES

44.1 Before initiating a chargeback, you should contact support@reeluse.com so we can investigate and attempt to resolve the issue.

44.2 ReelUse may provide transaction records, account usage records, acceptance records, processing records, and other relevant evidence to a payment provider, merchant of record, bank, or card network in connection with a chargeback or payment dispute, subject to Applicable Law.

44.3 Fraudulent, abusive, or knowingly false chargebacks may result in suspension or termination and recovery of amounts lawfully owed, including reasonable recovery costs where permitted by law.

45. TAXES

45.1 Prices may be stated exclusive or inclusive of taxes depending on jurisdiction and checkout presentation.

45.2 You are responsible for taxes imposed on your purchase except taxes imposed on ReelUse's net income or taxes that a merchant of record is legally responsible for collecting and remitting.

45.3 Where a provider acts as merchant of record, that provider may calculate, collect, invoice, report, and remit applicable transaction taxes.

45.4 Business Customers must provide accurate billing and tax information and are responsible for any withholding, reverse-charge, VAT identification, or similar obligations applicable to them.

46. TRIALS, PROMOTIONS, GIFTS, AND CREDITS

46.1 ReelUse may offer trials, promotional discounts, gift codes, credits, referral benefits, or other incentives subject to additional terms.

46.2 Unless otherwise stated, promotions are non-transferable, have no cash value, may be withdrawn for abuse, and may not be combined.

46.3 Gift-code refund treatment is governed by the Refund & Cancellation Policy and mandatory law.

46.4 ReelUse may reject or reverse a promotion obtained through fraud, duplicate identities, automated signups, payment abuse, or circumvention of eligibility rules.

47. THIRD-PARTY SERVICES

47.1 The Service relies on Third-Party Services for functions such as hosting, storage, email, analytics, payment processing, transcription, content processing, monitoring, customer support, or other infrastructure.

47.2 ReelUse is not responsible for a Third-Party Service's independent acts, omissions, outages, policy changes, or legal terms, except to the extent ReelUse has a non-excludable legal responsibility for selecting, instructing, or supervising that provider.

47.3 Links to third-party websites are provided for convenience and do not constitute endorsement.

48. DESKTOP APPLICATIONS, APIS, AND SOFTWARE UPDATES

48.1 ReelUse may offer desktop software, APIs, integrations, browser components, or other downloadable or programmable interfaces.

48.2 You may install and use such software only for authorised access to the Service and in accordance with documentation and usage limits.

48.3 ReelUse may issue updates, security patches, compatibility changes, or replacement versions. Continued functionality may require installation of an update.

48.4 API credentials must be kept confidential. You are responsible for activity carried out with your API credentials unless caused by ReelUse's breach of a non-excludable duty.

49. BACKUPS AND YOUR ORIGINAL FILES

49.1 ReelUse is not an archival storage service unless a specific Plan expressly says otherwise.

49.2 You must retain your own original recordings, project files, source documents, and other materials you cannot afford to lose.

49.3 You should download important Outputs within the availability or storage window applicable to your Plan.

49.4 ReelUse is not responsible for loss of your only copy of content where you failed to maintain a reasonable independent backup, except to the extent liability cannot lawfully be excluded.

50. DELETION OF JOBS, RUNS, CONTENT, AND ACCOUNTS

50.1 When you delete a Job or Run, ReelUse removes the Customer Content, Outputs and direct identifiers associated with that Job or Run from active Service systems. ReelUse may retain a de-identified operational and accounting summary that cannot be opened in the Service or associated with your Account, as described in the Privacy Policy.

50.2 When you delete your Account, ReelUse removes Customer Content, direct Account identifiers, credentials and payment-provider identifiers from active Service systems. Retained operational, quality and accounting records are detached from the former Account and scrubbed of free-text feedback and content-bearing metadata, subject to the lawful retention requirements described in the Privacy Policy.

50.3 Cancellation or downgrade of a subscription does not by itself constitute deletion of your Account or all Customer Content.

50.4 Residual copies may remain temporarily in encrypted backups, disaster-recovery systems, security logs, or other systems that are not ordinarily used for active processing until overwritten or deleted in the normal cycle.

50.5 ReelUse may retain information where reasonably necessary to comply with law, resolve disputes, investigate fraud or abuse, establish or defend legal claims, maintain financial records, enforce agreements, or preserve evidence. ReelUse may also retain de-identified operational, quality and accounting facts for aggregate reliability, capacity, product-quality and business analysis. We do not describe pseudonymised information as anonymous where it can reasonably be linked back to a person.

51. PRIVACY AND DATA PROTECTION

51.1 ReelUse's handling of personal data is governed by the Privacy Policy available at https://reeluse.com/privacy and, where applicable, a separate Data Processing Addendum.

51.2 ReelUse intends to operate in accordance with the Nigeria Data Protection Act 2023 and applicable Nigerian regulatory guidance, including the Nigeria Data Protection Act General Application and Implementation Directive 2025, as applicable to relevant processing.

51.3 Where the EU General Data Protection Regulation or applicable EEA data-protection law applies to a processing activity, ReelUse will comply with obligations applicable to it in the relevant controller or processor role.

51.4 Where the UK GDPR and Data Protection Act 2018, as amended, apply to a processing activity, ReelUse will comply with obligations applicable to it in the relevant controller or processor role.

51.5 Your use of the Service may involve personal data about speakers, guests, employees, students, congregants, customers, or other persons. Where you determine the purposes and means of collecting that personal data and submit it to ReelUse for processing on your behalf, you are generally responsible for your obligations as controller and ReelUse may act as processor for that processing, subject to the applicable Data Processing Addendum.

51.6 ReelUse may act as an independent controller for account administration, billing, fraud prevention, security, legal compliance, service analytics, service-improvement processing described in Section 14, and other purposes where ReelUse determines the relevant purposes and means.

52. CONFIDENTIALITY OF BUSINESS CONTENT

52.1 ReelUse will not intentionally disclose non-public Customer Content to third parties except as necessary to operate the Service, use authorised subprocessors, provide support, comply with law, protect rights and security, complete a permitted corporate transaction, or as otherwise authorised by you.

52.2 Business Customers are responsible for determining whether the standard Service is appropriate for highly confidential, regulated, classified, legally privileged, export-controlled, or sector-restricted information.

52.3 A separate signed confidentiality agreement, enterprise agreement, or Data Processing Addendum controls to the extent it expressly imposes stricter obligations than these Terms.

53. SECURITY

53.1 ReelUse will use commercially reasonable technical and organisational measures appropriate to the nature of the Service and the risks of the processing.

53.2 No online service can guarantee absolute security. You acknowledge that internet transmission and storage involve inherent risks.

53.3 You must use the Service securely, maintain appropriate endpoint security, protect credentials, and avoid uploading content from compromised systems.

53.4 ReelUse may take emergency action, including blocking traffic, rotating credentials, disabling integrations, or suspending features, where reasonably necessary to address a security threat.

54. GOVERNMENT, COURT, AND LAW-ENFORCEMENT REQUESTS

54.1 ReelUse may preserve or disclose information where required by valid legal process or where ReelUse reasonably believes disclosure is required by Applicable Law.

54.2 Where legally permitted and appropriate, ReelUse may notify the affected customer before disclosure. ReelUse is not required to challenge every legal request and may comply with binding orders.

54.3 ReelUse may also make emergency disclosures where law permits and ReelUse reasonably believes disclosure is necessary to prevent imminent death, serious physical harm, fraud, cyberattack, or comparable emergency risk.

55. SERVICE AVAILABILITY

55.1 The Service may be unavailable from time to time due to planned maintenance, emergency maintenance, updates, provider outages, internet failures, force majeure, security events, or other reasons.

55.2 Unless a separate written service-level agreement applies, ReelUse does not guarantee any specific uptime percentage, recovery time, response time, or availability level.

55.3 ReelUse may change, replace, suspend, or discontinue features where reasonably necessary for security, legal compliance, technical evolution, provider changes, or product strategy.

56. MAINTENANCE AND CHANGES

56.1 ReelUse may perform maintenance with or without advance notice where reasonably necessary.

56.2 We will use reasonable efforts to provide advance notice of material planned changes likely to significantly affect Paid Plan use where practical.

56.3 Emergency security, legal, or infrastructure changes may be made immediately.

57. BETA, PREVIEW, EXPERIMENTAL, AND EARLY-ACCESS FEATURES

57.1 Features identified as beta, preview, experimental, early access, test, or similar are provided for evaluation and may be incomplete, unstable, inaccurate, or discontinued at any time.

57.2 Beta features may have additional terms, different data-processing conditions, or lower support commitments.

57.3 Unless Applicable Law requires otherwise, beta features are provided without warranties or service-level commitments.

58. SUPPORT

58.1 Standard support requests may be sent to support@reeluse.com.

58.2 Response times are targets only unless a separate written support or service-level agreement applies.

58.3 ReelUse may request diagnostic information reasonably necessary to investigate a technical problem. You are responsible for ensuring that any information you provide to support may lawfully be disclosed.

59. SUSPENSION

59.1 ReelUse may immediately restrict or suspend all or part of the Service where reasonably necessary to:

  • prevent a security incident or material technical harm;
  • respond to suspected fraud or payment abuse;
  • address infringement or unlawful content;
  • comply with law, court process, or a regulator;
  • protect ReelUse, users, or third parties;
  • prevent circumvention of usage limits;
  • address material non-payment; or
  • investigate a material breach of these Terms.

59.2 Where practical and legally permitted, ReelUse will provide notice and an opportunity to cure a remediable breach before permanent termination.

59.3 ReelUse is not liable for a good-faith suspension reasonably imposed under this Section, except to the extent liability cannot lawfully be excluded.

60. TERMINATION BY YOU

60.1 You may stop using the Service at any time.

60.2 You may cancel a Paid Plan as described in Section 41 and may delete your Account using available account controls or by contacting support where necessary.

60.3 Termination does not automatically entitle you to a refund except under the Refund & Cancellation Policy or Applicable Law.

61. TERMINATION BY REELUSE

61.1 ReelUse may terminate an Account or access to the Service if you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within a reasonable period after notice.

61.2 ReelUse may terminate immediately for serious unlawful activity, fraud, repeated infringement, security abuse, threats, chargeback abuse, sanctions risk, or conduct reasonably likely to expose ReelUse or others to substantial harm.

61.3 ReelUse may discontinue the Service as a whole. Where reasonably practical, ReelUse will provide Paid Plan users advance notice and, where legally required, an appropriate refund or credit for prepaid service that will not be provided.

62. EFFECT OF TERMINATION

62.1 On termination, your right to use the affected Service ends, subject to any limited period ReelUse provides for downloading Outputs.

62.2 Outstanding fees and other accrued obligations remain due.

62.3 ReelUse may delete Customer Content in accordance with Section 50 and the Privacy Policy.

62.4 Provisions that by their nature should survive termination will survive, including ownership provisions, accrued payment obligations, licence provisions required for previously completed processing, disclaimers, indemnities, liability limitations, dispute provisions, confidentiality obligations, and interpretation clauses.

63. REELUSE REPRESENTATIONS

63.1 ReelUse represents that it has authority to enter into these Terms.

63.2 ReelUse will provide the Service with reasonable skill and care to the extent required by Applicable Law.

63.3 No other representation or warranty is made except as expressly stated in these Terms or a separate signed agreement.

64. DISCLAIMER OF WARRANTIES

64.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, FREE PLAN, BETA FEATURES, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

64.2 EXCEPT FOR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED, REELUSE DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, TITLE, COMPATIBILITY, AVAILABILITY, OR RESULTS.

64.3 REELUSE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE AGAINST EVERY THREAT, OR THAT EVERY TRANSCRIPT, CAPTION, CLIP, RANKING, CROP, TITLE, OR OTHER OUTPUT WILL BE ACCURATE OR SUITABLE FOR PUBLICATION.

64.4 This Section does not exclude any statutory warranty, guarantee, quality standard, or remedy that cannot lawfully be excluded, including applicable protections under Nigerian consumer law.

65. NO PROFESSIONAL, EDITORIAL, OR RIGHTS-CLEARANCE ADVICE

65.1 The Service does not provide legal, tax, financial, medical, safeguarding, copyright-clearance, public-relations, or professional editorial advice.

65.2 Automated selection of a clip does not mean ReelUse has concluded that the clip is lawful, accurate, non-defamatory, non-infringing, suitable for advertising, or appropriate for publication.

65.3 You remain responsible for obtaining professional advice where appropriate.

66. BUSINESS CUSTOMER INDEMNITY

66.1 If you are a Business Customer, you will defend, indemnify, and hold harmless ReelUse Technologies Limited and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against third-party claims, proceedings, losses, damages, liabilities, penalties, settlements, judgments, reasonable legal fees, and reasonable external costs arising out of or relating to:

  • Customer Content or your use, publication, or distribution of an Output;
  • your alleged or actual infringement of copyright, performer rights, trademarks, privacy, publicity, confidentiality, data-protection rights, or other third-party rights;
  • your failure to obtain required permissions, licences, releases, consents, notices, or lawful bases;
  • your breach of Sections 16 through 19 or the Acceptable Use provisions;
  • your fraud, wilful misconduct, unlawful activity, or material breach of these Terms;
  • a claim by your client, speaker, employee, contractor, congregation member, student, guest, or other person arising from content you instructed ReelUse to process; or
  • taxes, employment obligations, agency obligations, or contractual commitments you undertook independently of ReelUse.

66.2 The indemnity does not apply to the extent a claim was directly caused by ReelUse's fraud, wilful misconduct, or breach of a non-excludable legal duty.

67. INDEMNITY PROCEDURE

67.1 ReelUse will use reasonable efforts to notify an indemnifying Business Customer of a covered third-party claim.

67.2 ReelUse may control the defence and settlement of a claim where ReelUse is a named or materially exposed party. The Business Customer must provide reasonable cooperation at its expense.

67.3 The Business Customer may participate with its own counsel at its own expense.

67.4 ReelUse will not agree to a settlement that admits the Business Customer's criminal liability or imposes a direct non-monetary obligation on the Business Customer without consent, not to be unreasonably withheld, unless required by law.

68. CONSUMER INDEMNITY LIMITATION

68.1 If you are a Consumer, any obligation to reimburse or indemnify ReelUse applies only to the extent such obligation is lawful, fair, proportionate, and enforceable under Applicable Consumer Law.

68.2 Nothing in these Terms requires a Consumer to indemnify ReelUse for ReelUse's own negligence, defective performance, fraud, misrepresentation, breach of a mandatory duty, or any matter for which an indemnity would be prohibited or void.

69. EXCLUSION OF INDIRECT AND CONSEQUENTIAL LOSS - BUSINESS CUSTOMERS

69.1 TO THE FULLEST EXTENT PERMITTED BY LAW, REELUSE WILL NOT BE LIABLE TO A BUSINESS CUSTOMER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, REPUTATION, ANTICIPATED SAVINGS, AUDIENCE, FOLLOWERS, DATA, CONTENT, OPPORTUNITY, CONTRACT, OR USE, WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, STATUTE, MISREPRESENTATION, RESTITUTION, OR OTHERWISE.

69.2 This exclusion applies whether or not ReelUse was advised that such loss was possible and whether the remedy otherwise available fails of its essential purpose.

70. BUSINESS CUSTOMER LIABILITY CAP

70.1 Subject to Section 72, ReelUse's aggregate liability to a Business Customer arising out of or relating to the Service, these Terms, any Paid Plan, or any Output will not exceed the total fees actually paid to ReelUse for the affected Service during the six (6) months immediately preceding the event first giving rise to the claim.

70.2 If a Business Customer used only the Free Plan and paid no fees for the affected Service during that period, ReelUse's aggregate monetary liability will be zero (NGN 0) to the fullest extent permitted by Applicable Law.

70.3 The cap applies in aggregate to all claims, causes of action, events, and theories of liability arising from the same or related circumstances and is not multiplied by the number of users, Outputs, incidents, claims, or legal theories.

70.4 Amounts paid to a merchant of record or payment provider that are taxes, duties, processor charges, refunds, chargebacks, or other pass-through amounts not retained by ReelUse may be excluded from the fee calculation to the extent permitted by law.

71. CONSUMER LIABILITY

71.1 Consumer liability is subject to Applicable Consumer Law. ReelUse does not exclude or limit liability where doing so would be prohibited, void, unfair, or unenforceable.

71.2 Any lawful limitation will be interpreted as narrowly as necessary to preserve mandatory consumer rights.

72. NON-EXCLUDABLE LIABILITIES

Nothing in these Terms excludes or limits liability to the extent exclusion or limitation is prohibited by Applicable Law. Depending on the applicable jurisdiction, this may include liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence where non-excludable, breach of mandatory consumer guarantees, or other liabilities that law requires to remain uncapped.

73. USER LIABILITIES NOT SUBJECT TO REELUSE'S CAP

73.1 ReelUse's liability caps do not limit amounts you owe for valid fees, taxes, chargebacks, or payment obligations.

73.2 For Business Customers, ReelUse's liability caps do not limit your indemnity obligations, infringement liability, fraud, wilful misconduct, unlawful use, confidentiality breaches, security abuse, or misuse of ReelUse intellectual property, except to the extent a limitation is required by Applicable Law.

74. ALLOCATION OF RISK

74.1 The fees for the Service reflect the allocation of risk in these Terms, including limitations of liability and responsibility for Customer Content rights.

74.2 A Business Customer requiring broader warranties, a higher liability cap, custom security commitments, service levels, or bespoke risk allocation may request an enterprise agreement, which may involve additional fees.

75. FORCE MAJEURE

75.1 ReelUse is not liable for delay or failure caused by events beyond its reasonable control, including internet or telecommunications failure, cloud-provider outage, power disruption, natural disaster, flood, fire, epidemic, pandemic, war, civil unrest, terrorism, labour dispute, government action, sanctions, changes in law, payment-network disruption, widespread cyberattack, or failure of critical third-party infrastructure.

75.2 ReelUse will use commercially reasonable efforts to mitigate material effects where practicable.

76. GOVERNING LAW

76.1 These Terms and any non-contractual obligation arising from them are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles that would require application of another law.

76.2 Section 76.1 does not deprive a Consumer of mandatory protections that the Consumer's local law applies notwithstanding a contractual choice of law.

77. INFORMAL DISPUTE RESOLUTION

77.1 Before commencing formal proceedings, a party should send a written notice describing the dispute and the relief sought to legal@reeluse.com or, for ReelUse notices to you, to the email associated with your Account.

77.2 The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt of the notice before commencing arbitration or litigation, except where urgent interim relief, a limitation period, or Applicable Law requires earlier action.

78. BUSINESS CUSTOMER ARBITRATION

78.1 Any dispute, controversy, or claim between ReelUse and a Business Customer arising out of or relating to these Terms, the Service, an Output, a subscription, or the termination of the relationship, which is not resolved under Section 77, will be finally resolved by arbitration under the Arbitration and Mediation Act 2023 of the Federal Republic of Nigeria.

78.2 The tribunal will consist of one (1) arbitrator.

78.3 The seat and legal place of arbitration will be Lagos, Nigeria.

78.4 The language of the arbitration will be English.

78.5 The arbitrator may award any remedy available under Applicable Law consistent with these Terms.

78.6 The award will be final and binding and may be enforced in any court of competent jurisdiction.

78.7 Unless law or the arbitrator requires otherwise, the parties will keep non-public arbitration materials confidential, except as needed to enforce an award, obtain professional advice, comply with law, or protect legal rights.

79. CONSUMER DISPUTES

79.1 If you are a Consumer, Section 78 applies only to the extent a pre-dispute arbitration agreement is lawful, fair, and enforceable against you under Applicable Consumer Law.

79.2 Nothing in these Terms prevents a Consumer from bringing a complaint to the Federal Competition and Consumer Protection Commission, a data-protection authority, a small-claims or other competent court, or another regulator or dispute body where the Consumer has a non-waivable right to do so.

79.3 ReelUse may agree with a Consumer to use mediation or arbitration after a dispute arises where lawful and mutually acceptable.

80. URGENT AND INJUNCTIVE RELIEF

Nothing in the informal-dispute or arbitration provisions prevents either party from seeking urgent interim, conservatory, injunctive, or equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, security, payment rights, evidence, or prevent imminent harm.

81. BUSINESS CLAIM PERIOD

81.1 To the fullest extent permitted by Applicable Law, a Business Customer must bring any claim arising out of or relating to the Service or these Terms within twelve (12) months after the Business Customer knew or reasonably should have known of the facts giving rise to the claim.

81.2 This contractual period does not apply where Applicable Law prohibits shortening a statutory limitation period.

82. NO REPRESENTATIVE OR CLASS PROCEEDINGS FOR BUSINESS CUSTOMERS

To the fullest extent permitted by law, a Business Customer agrees to bring claims only in its individual organisational capacity and not as a claimant or class member in a purported class, collective, consolidated, or representative proceeding, except where such waiver is prohibited by Applicable Law.

83. COMPLIANCE WITH LAW

83.1 You must use the Service in compliance with Applicable Law.

83.2 You are responsible for laws applicable to your recording activities, content, audience, sector, publication, advertising, employment relationship, educational setting, religious organisation, client engagement, or intended distribution.

83.3 ReelUse may change or restrict the Service where reasonably necessary to comply with law or regulatory expectations.

84. EXPORT CONTROLS AND SANCTIONS

84.1 You must not use, export, re-export, transfer, or provide the Service in violation of applicable export controls or economic sanctions.

84.2 You represent that you are not prohibited from receiving the Service under Applicable Law.

84.3 ReelUse may block or terminate access where required by sanctions screening, payment-provider restrictions, export controls, or other legal obligations.

85. ANTI-BRIBERY, FRAUD, AND CORRUPTION

85.1 Business Customers must not use the Service in connection with bribery, corruption, fraudulent invoicing, money laundering, deceptive fundraising, or other unlawful financial conduct.

85.2 ReelUse may investigate and suspend suspected fraud or abuse and cooperate with lawful investigations.

86. ELECTRONIC COMMUNICATIONS AND CONSENT

86.1 You agree that ReelUse may provide contractual notices, renewal notices, security notices, receipts, policy updates, and other legally permitted communications electronically through email, the Service, or your Account.

86.2 You are responsible for maintaining a valid email address and checking communications reasonably related to your Account.

86.3 Electronic acceptance and electronic records may satisfy writing and signature requirements to the extent permitted by Applicable Law.

87. LEGAL NOTICES

87.1 Legal notices to ReelUse must be sent to legal@reeluse.com and should clearly state that they are legal notices.

87.2 Where physical service is required by Applicable Law, ReelUse's registered office is: 1, Olaniyan Close, Off Mobolaji Bank Anthony Way, Ikeja, Lagos State, Nigeria, 100271.

87.3 Ordinary customer support requests should be sent to support@reeluse.com and do not constitute formal legal notice unless the message clearly states that it is intended as such and Applicable Law permits notice by that method.

88. CHANGES TO THESE TERMS

88.1 ReelUse may update these Terms to reflect product changes, legal requirements, security practices, payment arrangements, new features, or business operations.

88.2 Where a change materially reduces your rights or materially increases your obligations, ReelUse will provide reasonable advance notice where required by law, such as by email, in-product notice, or a request for renewed acceptance.

88.3 Changes apply prospectively from the stated effective date unless law requires otherwise.

88.4 If you do not agree to a material change, you must stop using the Service and cancel any future renewal before the change takes effect, subject to any non-waivable rights.

89. SERVICE-SPECIFIC TERMS

89.1 Particular features, enterprise offerings, APIs, promotions, beta programs, or integrations may have additional terms.

89.2 If additional terms conflict with these Terms, the additional terms control only for the specific feature or transaction they govern, unless they state otherwise.

90. ORDER FORMS AND ENTERPRISE AGREEMENTS

90.1 If ReelUse and a Business Customer execute a signed Order Form, enterprise agreement, Data Processing Addendum, service-level agreement, or other written agreement, the documents will be read together.

90.2 In the event of direct conflict, the following order of precedence applies unless the signed document states otherwise: (1) signed enterprise or master services agreement; (2) signed Order Form; (3) signed Data Processing Addendum for data-processing matters; (4) feature-specific terms; (5) these Terms; (6) general website materials.

90.3 A customer's purchase order, procurement portal terms, vendor onboarding terms, or other unilateral document does not amend these Terms unless ReelUse expressly agrees in writing.

91. SUBCONTRACTORS AND SERVICE PROVIDERS

91.1 ReelUse may use affiliates, contractors, subprocessors, and Third-Party Services to perform portions of the Service.

91.2 ReelUse remains responsible for its contractual obligations to the extent required by Applicable Law and any applicable Data Processing Addendum.

91.3 Data-processing subprocessors will be governed by appropriate contractual protections where required by Applicable Data Protection Law.

92. ASSIGNMENT

92.1 You may not assign, transfer, delegate, or sublicense these Terms or your Account without ReelUse's prior written consent, except where mandatory law gives you a non-waivable right to do so.

92.2 ReelUse may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, financing, reorganisation, sale of shares, sale of business or assets, acquisition, or similar corporate transaction, subject to Applicable Law.

93. NO AGENCY, PARTNERSHIP, OR EMPLOYMENT

These Terms do not create a partnership, joint venture, fiduciary relationship, franchise, employment relationship, or agency between you and ReelUse. Neither party may bind the other except as expressly authorised in writing.

94. NO THIRD-PARTY BENEFICIARIES

Except for persons expressly protected by an indemnity or liability provision, these Terms do not confer enforceable rights on any person who is not a party to them, unless Applicable Law requires otherwise.

95. SEVERABILITY AND REFORMATION

95.1 If a provision is held invalid, illegal, or unenforceable, it will be enforced to the maximum extent permitted by law and, where possible, modified only to the minimum extent necessary to make it enforceable.

95.2 If modification is not legally available, the invalid portion will be severed and the remaining Terms will remain in effect.

96. WAIVER

A failure or delay by ReelUse to exercise a right does not waive that right. A waiver is effective only for the specific matter and occasion for which it is given.

97. CUMULATIVE REMEDIES

Except where these Terms expressly provide an exclusive remedy, rights and remedies under these Terms are cumulative and do not exclude rights or remedies available under Applicable Law.

98. ENTIRE AGREEMENT

98.1 These Terms, the Privacy Policy, Refund & Cancellation Policy, Acceptable Use rules incorporated here, any applicable Data Processing Addendum, feature-specific terms, and any signed Order Form or enterprise agreement constitute the agreement governing your use of the Service.

98.2 They supersede prior discussions, proposals, representations, and understandings concerning the same subject matter, except for fraud or another matter that cannot lawfully be excluded.

98.3 Marketing materials describe the Service but do not create a warranty or service-level commitment unless expressly incorporated into a signed agreement or required by consumer law.

99. HEADINGS AND INTERPRETATION

99.1 Headings are for convenience and do not limit interpretation.

99.2 "Including" means "including without limitation."

99.3 References to a law include amendments, replacements, subordinate legislation, and successor provisions, where appropriate.

99.4 The singular includes the plural and vice versa where context permits.

99.5 A reference to "writing" includes email and electronic records where legally recognised.

99.6 If an ambiguity exists, these Terms will not automatically be construed against a party merely because that party drafted them.

100. LANGUAGE

The controlling language of these Terms is English. If ReelUse provides a translation, the translation is for convenience unless Applicable Law requires otherwise. To the extent legally permitted, the English version controls in the event of inconsistency.

101. SURVIVAL

Sections concerning ownership, Customer Content rights and responsibilities, service-improvement rights to the extent applicable to lawfully retained data, payment obligations, confidentiality, disclaimers, indemnification, liability limitations, disputes, notices, interpretation, and any provision that by its nature is intended to survive will continue after termination.

102. CONTACT INFORMATION

ReelUse Technologies Limited
RC 9782918
1, Olaniyan Close, Off Mobolaji Bank Anthony Way
Ikeja, Lagos State, Nigeria, 100271

Legal notices: legal@reeluse.com
Customer support, privacy requests and copyright notices: support@reeluse.com
Website: https://reeluse.com
Application: https://app.reeluse.com

103. ACKNOWLEDGEMENT

BY CREATING AN ACCOUNT, SUBMITTING A JOB OR RUN, PURCHASING OR RENEWING A PLAN, OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS, INCLUDING THE PROVISIONS REGARDING CUSTOMER CONTENT RIGHTS, AUTOMATED OUTPUTS, SERVICE-IMPROVEMENT USE OF TRANSCRIPTS AND CLIP-PREFERENCE SIGNALS, AUTOMATIC RENEWAL, REFUNDS, BUSINESS CUSTOMER INDEMNIFICATION, LIABILITY LIMITATIONS, AND BUSINESS ARBITRATION.

SCHEDULE 1 - ADDITIONAL TERMS FOR BUSINESS CUSTOMERS

A. BUSINESS DUE DILIGENCE

A Business Customer is responsible for determining whether the Service meets its legal, procurement, security, retention, industry, confidentiality, and internal-governance requirements before submitting regulated or sensitive content.

B. ADMINISTRATORS AND AUTHORISED USERS

If ReelUse provides team or organisation functionality, the Business Customer is responsible for appointing administrators, managing user access, removing departed personnel, and configuring permissions. Actions taken by an authorised administrator are treated as instructions of the Business Customer.

C. CLIENT AND END-CUSTOMER PROMISES

A Business Customer must not make a representation, warranty, service-level commitment, data-residency promise, deletion promise, or other obligation on ReelUse's behalf without ReelUse's written agreement.

D. PROCUREMENT DOCUMENTS

Pre-printed or click-through terms in purchase orders, supplier portals, onboarding forms, or procurement systems are administrative only and do not alter these Terms unless expressly accepted by an authorised representative of ReelUse in writing.

E. AUDIT AND INFORMATION REQUESTS

Where a Business Customer has a legal right to request compliance information, ReelUse may satisfy reasonable requests through existing audit reports, policies, certifications, questionnaires, or summaries where appropriate. Bespoke audits, on-site audits, or excessive requests may be subject to reasonable confidentiality, scheduling, security, scope, and cost conditions unless prohibited by law or a signed Data Processing Addendum states otherwise.

F. PUBLICITY

ReelUse will not use a Business Customer's private Customer Content as marketing content without permission. Use of a customer's name or logo in a public customer list requires permission where legally required or contractually agreed.

SCHEDULE 2 - COPYRIGHT NOTICE INFORMATION

A person sending a copyright notice to support@reeluse.com should, to the extent applicable, include:

  1. the name and contact information of the rights owner or authorised representative;
  2. identification of the copyrighted work or works claimed to be infringed;
  3. identification and location of the material complained of, including URLs, Job identifiers, or other information reasonably sufficient for ReelUse to locate it;
  4. a statement explaining why the use is believed to be unauthorised;
  5. a statement that the information provided is accurate and that the complainant is authorised to act for the rights owner;
  6. any declaration on oath or other verification required by applicable Nigerian copyright law; and
  7. a physical or electronic signature where required.

ReelUse may forward a complaint or relevant portions of it to the affected subscriber where necessary to administer a takedown or counter-notice process and may retain complaint records for legal and enforcement purposes.

SCHEDULE 3 - SERVICE-IMPROVEMENT DATA

For clarity, ReelUse's service-improvement activities may include analysing:

  • transcripts generated from Jobs or Runs;
  • which candidate clips users mark as liked, preferred, saved, or useful;
  • which clips users reject, skip, regenerate, or replace;
  • download and re-run patterns;
  • clip length, position, and ranking outcomes;
  • anonymised or pseudonymised quality metrics;
  • feature usage and technical performance data; and
  • derived indicators designed to improve clip selection and ranking.

These activities are intended to improve ReelUse's own selection and ranking systems. As of the Effective Date, ReelUse does not use private Customer Content to train unrelated general-purpose generative AI foundation models. Any materially broader future use must be reflected in the applicable Privacy Policy and legal basis before it begins where required by law.

END OF TERMS OF USE