THE REELUSE HELP CENTRE
What do you
need a hand with?
Find a step, fix a problem or learn what a setting does.
Make your first clips
From your video link to your library.
Fix a caption
Correct a word without rerunning the talk.
Something went wrong
Find the problem and the next step.
All topics
13 help topics
Quick start
Submit your first talk and understand what comes back.
Read guide Getting startedChoosing what to clip
Trim to the sermon, name the moments you want, and see what a talk costs.
Read guide Your workRuns and your library
Progress, stopping and retrying, archiving, and how long clips are kept.
Read guide Your workClips and the post kit
Every per-clip control: download, captions, music, the written post kit.
Read guide Making them yoursCaptions
The caption styles, colour, font, size, placement, and fixing a misheard word.
Read guide Making them yoursBranding and your brand kit
Logo, handle, outro, overlays, colour grade, pacing and music.
Read guide Plans and peoplePlans, talks and billing
What a talk is, what each plan includes, and how changing plans works.
Read guide Plans and peopleTeams and gifting
Share one workspace with your team, or buy ReelUse for someone else.
Read guide Plans and peopleAccount, security and privacy
Sign-in, passwords, your data, and deleting your account.
Read guide ReferenceThe Mac and Windows app
Work from the original recording, and render on your own computer.
Read guide ReferenceLimits, specs and what we do not do
Every real number, and an honest list of what ReelUse cannot do yet.
Read guide ReferenceTroubleshooting
The failures people actually hit, and what to do about each one.
Read guide ReferenceGlossary
Plain definitions for every word the app uses.
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A few useful shortcuts.
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Tell us what you were trying to do and what happened.