THE REELUSE HELP CENTER
What do you
need a hand with?
Find a step, fix a problem or learn what a setting does.
Make your first clips
From your video link to your library.
Fix a caption
Fix, remove or add a word, or trim the clip, without running the video again.
Something went wrong
Find the problem and the next step.
All topics
13 help topics
Quick start
Start your first run, and see what comes back.
Read guide Getting startedChoosing what to clip
Choose the section, name the moments you want, and pick a clip length.
Read guide Your workRuns and your library
Progress, Stop and Try again, Recover, Run again, team runs, tidying up and how long clips are kept.
Read guide Your workClips and the post kit
Every control on a clip: download, share, fix captions, trim or extend, music and the post kit.
Read guide Making them yoursCaptions
The fifteen styles, color, font, size, placement and Words we say.
Read guide Making them yoursBranding and your brand kit
Color grade, speed, logo, handle, overlay, outro, music, Looks and file limits.
Read guide Plans and peoplePlans, allowance and billing
What counts as one video, what each plan includes, changing plans, payments and refunds.
Read guide Plans and peopleTeams and gifting
Owners and members, inviting and joining, team runs, and buying ReelUse for someone else.
Read guide Plans and peopleAccount, security and privacy
Signing in, passwords, what ReelUse does with your content, and deleting your account.
Read guide ReferenceThe Mac and Windows app
Install, sign in, make clips from your own file, and see what is sent to ReelUse.
Read guide ReferenceLimits, specs and what ReelUse doesn't do
Every limit and number, and what ReelUse doesn't do, so you know before you start.
Read guide ReferenceTroubleshooting
Every message you might see, word for word, and what to do about each one.
Read guide ReferenceGlossary
Plain definitions for every word the app uses.
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A few useful shortcuts.
Still need a hand?
Sign in, then press the chat button at the bottom right of the app. Use Chat for a question, or Report a problem if something broke.