Signing in
There are three ways in, and you can use any of them on the same account:
- A sign-in link. Enter your email, press Email me a magic link, and open the link we send. Each link works once and expires after 15 minutes.
- A password, if you've set one.
- Google. Continue with Google takes you to the same account.
The sign-in email also has a 6-digit code. If the link opens in a different browser, or says it's been used, type the code on the sign-in page and press Sign in with code. The code works once, for 10 minutes. The Mac and Windows app signs in with a code too. See signing in to the app.
Connecting Google. The first time you use Google on an existing account, sign in once with your password or a sign-in link. Google is then connected to that same account, and your plan, clips and settings stay where they are. Google connects only to an account with the same email address.
A new account confirms its email address first. If the confirmation hasn't arrived, check spam, then press Resend the link on the confirmation page instead of signing up again.
Passwords
Passwords are in Settings, under Password. A password needs at least 8 characters.
- Set password gives you a second way in if you only use sign-in links.
- Update password changes it, with your current one. This signs out every other device, including the Mac and Windows app, and emails you, so you'd see a change you didn't make.
- Remove password (magic link only) takes it away, with your current one. You then sign in with links only, so there's no password to reuse or leak.
If something feels wrong
Sign out all devices, in Settings under Security, ends every session everywhere, including the Mac and Windows app and this browser. Use it first if a laptop goes missing or a volunteer leaves with a signed-in computer. Then change your password if you have one.
To change your email address, enter the new one in Settings and press Send confirmation. The new address gets a link to confirm, and the old address gets a warning, so nobody can move your account quietly.
Your details
Settings shows your email, your plan and when you joined. Under Profile you keep your name, organization, organization type, role and country. Your timezone has its own section. ReelUse uses it for the emails we send you. Times inside the app follow the device you're using.
Emails we send
| Kind | Can you turn it off? |
|---|---|
| Sign-in links, email confirmations and security notices | No. These are how the account works. |
| Your clips are ready, a run didn't finish, or a run is taking longer than most | No. These follow the work you asked for. |
| Updates on a problem you reported: we're looking into it, it's fixed, or what we found | No. These follow the report you sent. |
| Clips are about to reach the end of their storage time | No. It's your notice to download them. |
| Your allowance: running low, all used, or videos left three days before they reset | No. |
| Billing: receipts, plan changes, a card about to expire, a payment that didn't go through, and a reminder before the plan changes | No. |
| A team invite, when an owner invites your address | No. It comes only when someone invites you. |
| Reminders about your own account: help getting started, an offer of weekly tips after your first clips, your free video is back each month, videos on your plan still unused 7 and 14 days into the month, and a monthly recap on paid plans | Yes, with the Unsubscribe link at the bottom of any of them. |
| Weekly tips, a monthly round-up of new features, and plan suggestions | Yes. They come only if you turn on Product updates by email in Settings, under Preferences. The Unsubscribe link stops them too. |
You get at most two of these reminders and tips in a week, and they arrive in your morning. Each one is sent once.
What ReelUse does with your content
To make clips, ReelUse processes your video's audio, keeps the transcript and stores your clips. Clips of an account that has paid are kept with no end date. On a Free account that has never paid, clips are removed after 30 days. The run stays in your Library, so Run again can make a fresh set later.
One setting decides more, in Settings under Preferences:
If you work with sensitive or private material, or anything not meant to be public, turn it off. ReelUse works the same either way.
Getting a copy of your data. Sign in and ask in the Support chat, with the chat button at the bottom right of the app. We send you the personal data we hold about you, including your profile, your runs, the transcripts we keep and any clips still stored, and tell you how long it takes.
Cookies and advertising
In the United States, we measure what's working, including how our ads perform, unless you opt out. To opt out, use Your Privacy Choices, linked from the notice on your first visit and at the bottom of every public page. We also honor Global Privacy Control if your browser sends it.
Everywhere else, a banner asks on your first visit. Essential only keeps just the cookies that keep you signed in. Accept all also lets us measure what's working.
Your choice is saved in that browser. To change it, clear this site's saved data in your browser, then return. The Mac and Windows app has no advertising measurement of its own, so the website choice is the one that counts.
The privacy policy is the full and binding version.
What happens to your chat messages
Messages you send in the chat window are kept with your account, so whoever answers sees what was already said. Anything you attach, such as a screenshot or a document, is stored the same way. Only you and our support team can open it.
Each message you send shows Delivered, then Seen 09:05 (their local time) once it is read. The time is the reader's own clock, so that message was read at 9:05 where they are. When their time can't be worked out, it shows Read.
A conversation has no separate expiry. It's kept as long as your account exists, and deleting your account deletes it, with its attachments. To have a conversation removed before then, or to get a copy of it, ask in the chat.
Our support team can read your conversation. Nobody else can, and it's used only to answer you.
Deleting your account
At the bottom of Settings, under Danger zone, type your email address and press Delete account, then confirm with Delete my account. It can't be undone. You can also delete your account in the Mac and Windows app, in its Settings.
- Billing stops first. Deleting cancels your subscription, on a dollar or a naira plan, so you aren't charged again. If the subscription can't be stopped at that moment, your account isn't deleted, and you can try again.
- On someone else's team? Leave the team first, with Leave this team in Settings. Deleting doesn't go through while you're a member.
- Own a team? Deleting removes the team. Your members keep their own ReelUse accounts.
Deleting removes your account, videos, transcripts, clips and direct identifiers from active systems. We may retain de-identified operational, quality, usage and accounting facts that can't be returned to your account. Clips you've downloaded are on your own computer and stay there.