Plans, allowance and billing

What counts as one video

One video is up to 60 minutes of what you ask ReelUse to clip. A 90-minute video counts as two. You pay for videos, not for clips or uploads.

• A longer video counts once for each 60 minutes started.
• Only the part you trim to counts. Trim a two-hour video to a 40-minute section and it counts as one. See Choosing what to clip.
• You see the count before you start. When you paste a link, the note under it says how many videos the run will use and how many you have left, for example This run will use 2 of your monthly videos. You have 3 videos left this month.
• When the video's length can't be read in about half a minute, the note says so. Make clips still works: the run is counted from the real length once ReelUse has the video. Check again tries to read the length once more.
• One video counts as six at most. Six hours is also the longest video ReelUse takes.
• A run that doesn't finish doesn't count toward your allowance.
• Run again makes the whole run again, so it counts again, by the video's length. Fixing or trimming one clip doesn't count.

What each plan includes

The videos a month above are for accounts billed in dollars. Accounts billed in naira have their own allowances, shown on the pricing page. Everything else about the plans is the same.

Yearly billing costs the same as ten months, so two months are free.

Clips of any account that has paid, including through a gift, are kept with no end date. A Free account that has never paid keeps clips for 30 days. See How long clips are kept.

Your monthly allowance

The sidebar shows how much of your allowance you've used and when it resets. The Usage page has the detail.

• On a paid plan, the new month's allowance opens when your renewal payment goes through, on your billing date, not the first of the month. Until then, you can't start a new run. A run that's already going carries on.
• On Free, it resets on your own day each month: the day of the month you signed up. If you signed up after the 28th, it resets on the 28th.
• On yearly billing, the allowance still arrives each month, not as a year's worth up front.
• Unused videos don't roll over. On a paid plan, we email you three days before the reset if you have some left.

Currency and payment

Your currency follows where you are. Accounts in Nigeria are billed in naira. Everyone else is billed in dollars.

Dollar payments are taken by card by Polar, our payment provider. Naira payments are taken by card by Paystack, so you don't need a dollar card. Naira prices include VAT. Paystack adds its own transaction fee, and you pay it. The total, fee included, shows at the payment step before you confirm.

An active subscription can't move between currencies. To switch, cancel the current one and start the other after it ends. Your clips, runs and settings stay as they are.

Changing plan

You change plan on the Plan & billing page on the website. Each plan card has a Choose button. In the Mac and Windows app, the billing buttons open the website.

Upgrading

Before anything is charged, a box shows what you pay now: the difference between the two plans for the rest of the current period. Press Upgrade now. The bigger plan starts as soon as the payment goes through. Your renewal date stays the same. On a dollar plan, the box also offers Use a different card first.

Monthly to yearly

Switch the toggle to Yearly. The button on your current plan reads Switch to yearly. The box shows what you pay now, and Pay for a year takes the payment. The year starts that day, so you renew on that date next year.

Moving to a smaller plan, or yearly to monthly

The change is booked for your renewal date, and nothing is charged today. You keep the plan you paid for until then, and we email you the date it changes. Until that date, Keep current plan under Plan & billing, then Manage, calls it off.

Brand kit settings your new plan doesn't include stop being applied. Nothing is deleted, and they come back when you move up again. Your clips stay.

If a card is declined

If your bank doesn't approve an upgrade, you see The payment didn't go through. Nothing was charged and your plan is the same. You then choose one of three:

• Use a different card (dollar plans): save another card with Polar and come straight back to finish.
• Start the new plan on your renewal date instead, with nothing charged today.
• Not now, which leaves everything as it was.

If a renewal payment fails

• Your plan stays on for 5 days while the payment is retried. Nothing is deleted.
• New runs can't start until it's paid, because a month's videos open only once that month is paid for. The Library says Your renewal payment hasn't gone through yet.
• We email you when the payment fails, and again before the plan changes.
• To fix it, change your card: Plan & billing, then Manage, then Update payment method. This works on dollar and naira plans.
• When the payment goes through, the new month's videos open straight away.
• If it's still unpaid after 5 days, the account moves to Free. Nothing is deleted, and you can choose your plan again on the Plan & billing page.

Canceling

Go to Plan & billing, then Manage, then Cancel subscription. It asks why you're leaving, then cancels. You stay on your paid plan until the end of the period you paid for, then move to Free. If you have videos left, we email you three days before it ends.

Your account, runs and clips stay. Clips of an account that has paid are kept with no end date. Deleting your account is a different, permanent step, described under Deleting your account.

Refunds

The refund policy has the full rules. In short: you can ask for a refund within 14 days of the first charge on your first paid plan. Renewals are generally not refundable, and canceling doesn't refund the current period.

To ask, sign in, open the Support chat with the chat button at the bottom right of the app, and say which charge it's about.

Receipts and your card

A receipt is emailed each time a charge succeeds. Every payment is also listed under Plan & billing, then Manage, then Invoices: the date, the amount, what it paid for, and its status. On a dollar plan, Download receipts there opens your full receipt history, where you can download each one. On a naira plan, keep the emailed receipt.

To change your card, go to Plan & billing, then Manage, then Update payment method. This works on dollar and naira plans. On a naira plan, it opens Paystack's secure card page for your subscription. Save the new card there, and your next renewal uses it.

A team member doesn't see invoices. The team owner holds the billing.

Have a gift code? Redeem it under Have a gift code? on the Plan & billing page, or when you create your account. See Teams and gifting.