The four stages
Every run moves through the same four steps, and the card shows you which one it is on.
| Stage | What is happening |
|---|---|
| Transcribing the sermon | Turning the speech into text with a timing for every word. Everything later depends on this. |
| Finding the best moments | Reading the whole talk and deciding which passages stand on their own. |
| Cutting the clips | Pulling the chosen stretches of video. |
| Rendering vertical video | Reframing to vertical, burning in captions, applying your branding. |
A run started from the desktop app shows the first three as already done, because your own computer did them, and the last step reads Rendering on your computer.
The first clip is usually ready in 10 to 15 minutes, and the rest follow as they finish. You can close the tab at any point. We email you when it is finished, and part-way through a button appears offering the clips that are already done.
The three sections
In progress
Runs that are still working, with the stage tracker and a live status. These update themselves every few seconds without you refreshing.
Occasionally a run shows Recovering. That means something stumbled and it is picking itself back up. It usually needs nothing from you.
Ready
Finished runs, newest first, each showing a frame from the first clip, the length of the source, the date and how many clips came out. Click anywhere on the row to open it.
A run that finished but found nothing worth clipping still appears here, and says No clips found rather than pretending otherwise.
Didn't finish
Runs that failed or that you stopped. Each one carries the reason as plainly as we can put it. From here you can Try again, which starts the same talk over, or Delete it.
Clear all failed removes every failed and stopped run at once. It asks first, because it cannot be undone.
Stopping and retrying
Stop on a running job halts it. You can run the same talk again later.
Try again on a failed run has a good chance of working, because a decent share of failures are momentary: a busy moment at YouTube, a network hiccup, a source that was still being prepared. If it fails the same way twice, Troubleshooting covers what the message means.
Run again
Run again, on a finished run's page, starts a completely fresh analysis of the same talk. Use it when you have changed your branding or captions and want a new set made with them, or when clips have passed their storage window and you want them back.
A run that started in the desktop app has to be run again there, since the original recording lives on your machine and not with us.
Tidying up
Archive, which keeps everything
Archiving moves a run out of your library without touching the clips. Nothing is deleted and you can restore it any time from View archived at the bottom of the library. This is the right tool for last quarter's services.
Delete, which does not
Deleting removes the talk and every clip in it, for good. Because that is not recoverable, deleting several at once asks you to type the word delete before it will proceed.
Several at a time
Press Select in the Ready section to get checkboxes, then archive or delete the lot. Only finished runs can be selected: a run that is still working has no checkbox, so you cannot delete something mid-flight by accident.
If some of what you selected cannot be actioned, the rest still goes through, and the confirmation tells you exactly what happened, for example Archived 9 runs (1 still running).
How long clips are kept
Finished clips are stored for a period that depends on your plan, then removed to keep storage sane.
| Plan | Clips are kept for |
|---|---|
| Free | 30 days |
| Starter | 90 days |
| Growth | 365 days |
| Pro | Kept while your subscription is active |
- We email you seven days before anything is removed, and the run shows a warning banner in the same window.
- Your transcript is always kept. That is why Run again can rebuild a set of clips long after the clips themselves are gone.
- Downloaded clips are yours and are not affected by any of this. If a clip matters, download it.
- If a paid plan lapses, the free window applies from then on.